What to do if no data appears in your dashboard?

The data collected by Orbi is stored locally and automatically uploaded to the dashboard as soon as a stable internet connection is available. If the data doesn’t appear in your dashboard, it’s usually due to an internet connection issue. Don’t worry: your data is securely stored and will be uploaded once the connection is restored. Follow the steps below to resolve the issue.

Step 1: Check the color of the 4G or WiFi icon on your Orbi screen.

• Is the icon blue? Check with your IT department to ensure the MAC address is whitelisted.
  • Yes: Contact Orbisk support via this form. In this case, the internet connection is blocked, and additional support is needed.
  • No: Whitelist the MAC address you received in the “Set up internet connection” email after your Orbi was delivered. Can’t find the MAC address? Contact support@orbisk.com to request it.
• Is the icon gray? Proceed to Step 2.

Step 2: Select the WiFi icon at the bottom of the screen.

Step 3: Enter the specific PIN code for your Orbi (this was provided in the “Set up internet connection” email when your Orbi was delivered). Can’t find the PIN code or didn’t receive the email? Contact support@orbisk.com to request it.

Step 4: Select your WiFi network and enter the WiFi password if needed.

Step 5: Check the color of the WiFi icon again at the bottom of the screen.

• Is the icon blue? Congratulations! Your Orbi is now connected to the internet, and the data should appear on your dashboard within 24 hours.
• Is the icon gray? Check if there’s an error in your setup or contact Orbisk via this form for further assistance.

Do you still have questions after reading this article? Feel free to send us an e-mail to support@orbisk.com or call us on +31 302270651. You can also send us a WhatsApp message!